2. How We Use Cookies
CoachNest uses cookies for the following purposes:
- Authentication — to keep you securely signed in during your session.
- Security — to detect and prevent fraudulent activity and protect against attacks.
- Preferences — to remember your settings such as theme, language, and video quality.
- Analytics — to understand how users navigate the Platform so we can improve the experience.
- Performance — to monitor and optimise Platform performance.
We do not use cookies for advertising or to build personal profiles for sale to third parties.
3. Types of Cookies We Use
Essential for the Platform to function correctly. Cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_token | Keeps you logged in securely. | Session |
| csrf_token | Prevents cross-site request forgery attacks. | Session |
| __stripe_mid | Fraud detection for payment processing (Stripe). | 1 year |
Help us understand how visitors interact with the Platform so we can improve it.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users for analytics aggregation. | 2 years |
| _gid | Distinguishes users on a shorter cycle. | 24 hours |
| cn_session_id | Tracks anonymous page-flow within a session. | 30 min |
Remember your settings and choices to personalise your experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| cn_theme | Saves your UI theme preference (e.g., dark mode). | 1 year |
| cn_locale | Stores your preferred language setting. | 1 year |
| cn_video_quality | Remembers your preferred video playback quality. | 6 months |
4. Third-Party Cookies
Some cookies on CoachNest are set by trusted third-party services that we use to operate the Platform:
- Stripe — payment processing. Stripe may set cookies to detect fraud and ensure secure transactions. Stripe Privacy Policy ↗
- Google Analytics — anonymous usage analytics to help us understand how people use CoachNest. Data is aggregated and not linked to identifiable individuals.
- Cloudinary / Unsplash — image delivery CDNs that may set performance-related cookies.
We do not use third-party advertising networks or retargeting cookies.
5. Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most browsers allow you to refuse or delete cookies through their settings. Note that disabling strictly necessary cookies will prevent you from using features that require authentication.
Account Settings
You can opt out of analytics cookies from your CoachNest account settings under Privacy Preferences.
6. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. There is currently no uniform standard for how to respond to DNT signals. At this time, CoachNest does not alter its data collection practices when a DNT signal is received, but we will continue to monitor developments in this area.
7. Changes to This Policy
We may update this Cookie Policy as our use of cookies evolves or to comply with new regulations. When changes are made, we will update the "last updated" date at the top of this page. For material changes, we will provide a more prominent notice.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
CoachNest Privacy Team
Submit a request via our Contact page →